SP_ATICID |
Address data area ID |
SP_ATICID |
|
CHAR |
|
4 |
0 |
|
CHAR3 |
3-Byte field |
CHAR3 |
|
CHAR |
|
3 |
0 |
|
LAND1 |
Country Key |
LAND1 |
|
CHAR |
|
3 |
0 |
|
SWO_OBJTYP |
Object Type |
SWO_OBJTYP |
|
CHAR |
|
10 |
0 |
|
SWO_TYPEID |
Object key |
SWO_TYPEID |
|
CHAR |
|
70 |
0 |
|
LOGSYS |
Logical system |
LOGSYS |
|
CHAR |
|
10 |
0 |
|
SP_SDATE |
SAPphone: Start date for PD call |
SP_SDATE |
|
DATS |
|
8 |
0 |
|
SP_EDATE |
SAPphone: Time at which PD call ended |
SP_EDATE |
|
DATS |
|
8 |
0 |
|
SP_CCUSER |
SAPphone: Call center user ID |
SP_CCUSER |
|
CHAR |
|
15 |
0 |
|
SP_INFO1 |
Unformatted text (information only) |
SP_INFO1 |
|
CHAR |
|
80 |
0 |
|
SP_SYSRC |
Return code from external software |
SP_SYSRC |
|
CHAR |
|
10 |
0 |
|
SP_RETCODE |
SAPphone: Return code |
SP_RETCODE |
|
CHAR |
|
4 |
0 |
|
SP_CALLID |
SAPphone: Predictive dialing call ID |
SP_CALLID |
|
CHAR |
|
30 |
0 |
|
SP_TERM |
SAPphone: User terminal (small letters allowed) |
SP_TERM |
|
CHAR |
|
36 |
0 |
|
SP_IOKVAL |
SAPphone: Info object information - value |
SP_IOKVAL |
|
CHAR |
|
255 |
0 |
|
SP_VERSION |
SAPphone: Version number for work center software |
SP_VERSION |
|
CHAR |
|
8 |
0 |
|
RS38L_FNAM |
Name of Function Module |
RS38L_FNAM |
|
CHAR |
|
30 |
0 |
|
SP_BOOLEAN |
SAPphone: Boolean field ('X' for on, ' ' for off) |
SP_BOOLEAN |
|
CHAR |
|
1 |
0 |
Possible values
|
SP_SERV_ID |
SAPphone: Telephony Server Key |
SP_SERV_ID |
|
CHAR |
|
6 |
0 |
|
SX_BOOLEAN |
SAPconnect: Selection |
SX_BOOLEAN |
|
CHAR |
|
1 |
0 |
Possible values
|
SP_OWNTEL |
SAPphone: Extension (Part of a Telephone Number) |
SP_OWNTEL |
|
CHAR |
|
10 |
0 |
|
SP_HANDLE |
Call identifier assigned by WS software |
SP_HANDLE |
|
CHAR |
|
32 |
0 |
|
SP_TELNO |
Telephone number |
SP_TELNO |
|
CHAR |
|
30 |
0 |
|
SP_IONAM |
SAPphone: Info object name |
SP_IONAM |
|
CHAR |
|
32 |
0 |
|
SP_IONUM |
SAPphone: Info object number |
SP_IONUM |
|
NUMC |
|
4 |
0 |
|
SP_IOKNAM |
SAPphone: Info object information - name |
SP_IOKNAM |
|
CHAR |
|
32 |
0 |
|
SP_WRKMODE |
SAPphone: Work mode for agent |
SP_WRKMODE |
|
NUMC |
|
2 |
0 |
|
SP_INFOKEY |
SAPphone: Call information - name |
SP_INFOKEY |
|
CHAR |
|
15 |
0 |
|
SP_IOVTYPE |
SAPphone: Info object information - value type |
SP_IOVTYPE |
|
CHAR |
|
1 |
0 |
|
SP_PTYPE |
SAPphone: Type of call partner (internal/external) |
SP_PTYPE |
|
CHAR |
|
1 |
0 |
Possible values
|
SP_STATE |
SAPphone: Call status |
SP_STATE |
|
NUMC |
|
2 |
0 |
Possible values
00 |
Unknown |
01 |
Initiated |
02 |
Ringing |
03 |
Connected |
04 |
On hold |
05 |
In queue |
06 |
Failed |
07 |
Offered |
|
SP_REASON |
SAPphone: Type of incoming call |
SP_REASON |
|
NUMC |
|
2 |
0 |
|
SP_QUEUE |
SAPphone: ACD group/campaign |
SP_QUEUE |
|
CHAR |
|
30 |
0 |
|