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SAP Table WFMS_BW_CIC_CTI

BW CTI Line Item Data

WFMS_BW_CIC_CTI (BW CTI Line Item Data) is a standard table in SAP R\3 ERP systems. Below you can find the technical details of the fields that make up this table. Key fields are marked in blue.

Additionally we provide an overview of foreign key relationships, if any, that link WFMS_BW_CIC_CTI to other SAP tables.

WFMS_BW_CIC_CTI table fields

Field Data element Checktable Datatype Length Decimals
CLIENT Client MANDT CLNT 3 0
CON_ID SAPphone: Statistics - Connection ID SP_CONID CHAR 32 0
STEP_NO SAPphone: Statistical Data - Connection Step Number SP_STEPNO NUMC 2 0
FLG_HD Checkbox XFELD CHAR 1 0
X Yes
NULL No
COM_TYPE CTI Communication Type WFM_FC_CTI_COM_TYPE NUMC 2 0
01 Telephone Call
02 E-Mail
03 Fax
04 Chat
05 Co-Browsing
06 Web Call Back
DIRECTION_CONN SAPphone: Connection Direction (Inbound, Outbound, Autom c.) SP_CONDRC CHAR 1 0
1 Inbound
2 Outbound
3 Automatic Call
DIRECTION_STEP SAPphone: Statistical Data - Connection Step Direction SP_STEPDRC CHAR 1 0
1 Inbound
2 Outbound
3 Transfer
4 Conference
CTI_QUEUE SAPphone: ACD group/campaign SP_QUEUE CHAR 30 0
AGENT_STEP1 SAPphone: Work Center User SP_USER CHAR 12 0
AGENT_STEP2 SAPphone: Work Center User SP_USER CHAR 12 0
CATEGORY CHAR 3 0
DIRECTION CHAR 1 0
KATALOGART CHAR 2 0
CODEGRUPPE CHAR 8 0
CODE CHAR 4 0
ACT_REASON_CAT CHAR 2 0
ACT_REASON_GROUP CHAR 8 0
ACT_REASON_CODE CHAR 4 0
EXT_REFOBJ CHAR 40 0
SOLD_TO_PARTY CHAR 10 0
CONTACT_PERSON CHAR 10 0
SALES_EMPLOYEE CHAR 10 0
EXECUTING_CC CHAR 10 0
MKT_ELEMENT CHAR 24 0
START_DATE_CON DATS 8 0
START_TIME_CON TIMS 6 0
START_DATE_STEP DATS 8 0
START_TIME_STEP TIMS 6 0
STEP_TYP SAPphone: Statistical Data - Connection Step Type SP_STEPTYP CHAR 2 0
10 Ring
11 Queue
12 IVR
20 Processing
21 Obsolete
30 After Call Work
31 Preparation Time
DURATION DEC 13 0
FLG_ABAND SAPphone: Statistical Data - Flag Abandoned ('X'/' ') SP_F_ABD CHAR 1 0
X on
NULL off
TRANSF_NO SAPphone: Statistical Data - Connection Step Transfer Number SP_TRANSNO NUMC 2 0
IN_SL_LIMIT CHAR 1 0
RECORDMODE BW Delta Process: Record Mode RODMUPDMOD CHAR 1 0
NULL After-Image
X Before-Image
A Add
D Delete (Key Only)
N New Image
R Reverse-Image
Y Update Image (Value from Update)